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There is now £31 billion sitting in lost UK pension pots. My own mum found £65,000 in hers, and a slightly more balanced plan would have taken it to just under £110,000. In this Money Moments clip, Rotimi Merriman-Johnson (Mr MoneyJar) and Laura Ann-Moore join me to explain why so much money goes missing and exactly what to do about it.
I’m Sammie, and this one hit close to home. I’ve been through the pension transfer process myself, including a genuinely painful few weeks with Nest, and I wanted Rotimi and Laura’s take on why lost pensions keep growing and how ordinary people can actually get their money back.
We cover the pension tracing service, the pensions dashboard that’s on the way, and why a default plan might be quietly costing you tens of thousands of pounds over your working life. Laura also shares how she tackles pension admin without it eating a whole weekend.
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Key takeaways
- There’s roughly £31 billion in lost UK pensions, up from around £19 billion when Rotimi last checked, driven by the average person having 11 to 12 jobs over their working life.
- A pension counts as “lost” as soon as your provider can’t reach you, often simply because you moved house and didn’t update your address.
- The government’s free pension tracing service on gov.uk gives you the scheme name and number for an old employer’s pension, but you then have to call the provider yourself.
- A pensions dashboard is being developed so savers can log in and see every pot in one place, similar to systems already used in Sweden and Norway.
- Sammie’s mum found £65,000 sat in a default plan; a slightly more balanced approach would have grown that to just under £110,000.
Timestamps
- [00:18] The £31 billion lost pension problem
- [02:31] Sammie’s own lost pension surprise
- [03:39] Pensions dashboards: what’s coming
- [04:54] Laura on consolidating without the overwhelm
- [06:22] Nest transfers and the “quite archaic” process
- [08:23] Default plans, risk and your access age
Why £31 billion is sitting in lost UK pensions
Rotimi opened with the headline number: roughly £31 billion in lost UK pension money, up from the £19 billion he’d last seen, “and it’s growing all the time.” The driver is auto-enrolment meeting job-hopping. If you’re over 22 and earn more than £10,000 a year, your employer legally has to pay into a pension for you, but the average person has 11 to 12 jobs over their working life, so pots pile up and get left behind. You can see how your own savings compare in our guide to the average pension pot in the UK.
It takes very little for a pot to count as lost: move house without telling your provider and it’s officially lost. Sammie found £9,000 of her own after estimating around £5,000, some from forgotten sales jobs at 22, and Laura still gets asked about consolidation constantly despite having just two pots from her single pre-business employer.
How to actually track down a lost pension
Rotimi gave three routes. First, the government’s free pension tracing service on gov.uk: enter an old employer’s name and it returns the scheme name and number, then you call the provider yourself. Second, search your old emails for pension contracts or enrolment confirmations to piece together where you worked. Third, use a consolidation platform that finds and combines pots as part of sign-up.
Rotimi’s own system is to keep one main pot, the first pension he ever had, and manually transfer each job’s pension into it when he leaves. One catch: unlike the current account switch service, there’s no set timeframe for a pension transfer, so they can sit in limbo. Rotimi said groups are lobbying for a dedicated pension transfer service to fix that. If you’re weighing pensions against other tax-efficient options, our SIPP vs ISA comparison is a useful next read.
Pensions dashboards and why your default plan matters
Sammie recalled David Henderson from Penfold describing the government’s pensions dashboards: log in once and see every pot, provider and balance. Rotimi confirmed similar systems already work in Sweden and Norway, with commercial platforms expected to widen adoption here.
Auto-enrolment has pushed participation to 88% of employees, but Rotimi called it a hydra: lots of people now save without knowing or engaging with where the money sits.
That matters because of default plans. Sammie’s mum found £65,000 in lost pensions from her twenties; on a slightly more balanced plan it would have been just under £110,000, roughly £45,000 more across her key compounding years. Our compound interest calculator shows how a similar shift plays out over your timeline.
Rotimi explained the onus sits with the saver: defaults are generic, and you may prefer more equities than bonds or cash, or need an ESG or Sharia fund a default won’t offer. Most listeners will spend a third of their life retired, so it’s worth looking. If you’re new to weighing shares against safer assets, our investing for beginners guide covers the basics.
Breaking pension admin into manageable chunks
Laura’s advice: don’t dedicate three days to it. Tackle one provider per regular “money day”, weekly or monthly, until you’re through. A friend of hers finally did it and found it far easier than expected. Building that routine, similar to the habit in our guide on auditing your spending, makes the task far less daunting.
Sammie’s Nest transfer showed why some providers feel archaic: a letter in the post, a form back, a reference number, then a three-week wait, though other providers finished it in one phone call (and Nest may have improved since).
Rotimi’s deadline framing: you have until your pension access age, currently 55 and rising to 57 in 2028, so it’s “important, even though it might not seem urgent.” Sammie also flagged consolidation services like Moneybox and Penfold, with the caveat to check fee structures first. Our budgeting calculator can help you track the full picture alongside it.
This transcript is auto-generated and lightly edited for readability, it may contain errors.
[0:18] Rotimi: There’s several billion pounds worth of lost pension money. It’s thirty-one billion. Thirty-one billion. Yeah. Yeah, yeah.
[0:25] Sammie: Mad.
[0:26] Rotimi: I yeah, last start I saw was 19, but it’s it’s it’s growing all the time, and it’s a consequence of how many jobs the average person has. So we have auto enrollment, which means that if you work for a company you’re aged over 22 and earn more than 10,000 pounds a year, they legally have to pay into a pension for you, you pay in as well, and then you get uh tax relief from the government. But the average person has between 11 and 12 jobs over the course of their life, and I can imagine that will increase as well. Um, as we said um in the other um question answer as well, uh life expectancy is going up, pension age is going up, so more people will be working in more jobs for longer. Um, so that’s great for people saving into pensions, but could lead you to have lots of different pots. Even though you might not be paying into a pension pot anymore, it’s still there. You know, it’s uh it’s like similar to a bank account, it’s just an account that’s in your name. And also um it doesn’t actually take that much for it to be considered lost. I mean, if you move house and you don’t tell your pension provider, then that you know that’s counted as lost. So um it’s quite a common thing. In terms of what you can do with it, you can do um you can use the government’s pension tracing service, and if you just Google that, it is um a page on the gov.uk website that lets you put in the name of where you used to work, and then it will show you the scheme name and the number, but then you have to call it up yourself. There are also various pension platforms that offer consolidation services as part of their sign-up process to get you to save your pension with them, or you can so you can try that. I think another useful thing is you can go back through your emails. If you’ve forgotten where you worked, just go back through your emails and see. You know, normally they’ll send you the contract or or something at least, and um you can use that to kind of figure out where you worked and where your pension used to be. But it’s it’s it’s a tricky problem for sure.
[2:31] Sammie: Yeah. I had nine grand when I found mine and I was like pretty shocked that I didn’t expect it to be that. I think I calculated it to be about five and was like, whoa, cool. Like there was a couple that I didn’t remember from like little sales jobs that I had, and I was like, oh yeah, like I worked there for a year when I was 22, like I just didn’t even think about it.
[2:51] Rotimi: Yeah. Um what what I’ve done with my pensions, because I’ve I’ve not worked in that many companies, is whenever I have like a main pension pot, and then whenever whenever I would leave the company, I would do a man a pension transfer manually from the job I was leaving to that main pension pot, which was the first pension I I ever had. Um and those pension transfers went through. But unlike something like this um the current account switch service, um, there is no, I only learned this recently, there’s no set time frame on which a pension transfer needs to be executed. So there are currently various groups at the moment trying to um like lobby for like a like a dedicated pension transfer service. But we can expect this conversation to to continue as time goes on.
[3:39] Sammie: 100%. Um we had David Henderson from Penny on and they were talking about like um the government working on pensions dashboards so you can actually see where things are and straight away and actually have like log in and it’s there and you can go and access them and it’ll tell you the provider and exactly how much is there, which is amazing. Yeah. Um, which is like I think it’s brilliant. And then he was saying the development of that is like commercial platforms, which will be much more widely used. Yeah. That’s been quite heavy in in Sweden and Norway, I believe, and uh Scandinavian countries uh in general, they’ve been doing this and it’s worked. And I think that’s such a cool thing because you just log in and be like, I’m rich! I got some money.
[4:20] Rotimi: So it’s like, yeah, auto-enrolment. Pre-auto-enrolment, pension adoption rates were fairly low. Then with auto-enrolment, we now latest data 88% of um employees contribute to workplace pensions, so it’s gone up, but then it’s created the new problem of yes, there are high percentages of people saving, but it’s happening in the background and they don’t know. So just one of those things where like you solve a problem, but then like a hydra, it creates like three more. Yeah. Yeah.
[4:48] Sammie: Yeah.
[4:48] Sammie: Well, they’ll get there eventually. I think they’ve they’re working on it, which is great to see. Anything to add there, Laura, at all?
[4:54] Laura: Not really, actually. I think you literally covered everything. I’ve got two pensions. I only had one basically job before I did before I started my business. It was like one job that I had when I was 19. And then the only reason why I ended up with a second pension is because that business closed down. But I went with the boss and we ended up in working basically together again. Um, so that like I’ve literally got two pensions with not loads in it. So I didn’t really need to do anything with it. But I get asked all the time about pension consolidation. Yeah. And like I think it, I guess what I will say is it’s one of those tasks that I think gets put on people’s lists and people really like um what’s the word? Like the opposite of excited. Like then they couldn’t think of anything worse. So it just gets pushed along and it pushed along. People are like, oh, I’ve got to sort of my pensions out. And it’s like, it probably is quite long, especially when you’ve got to call them up and you’ve got up. I had a friend do it recently, and he was like, you know what? It actually wasn’t too like as hard as I thought it was gonna be. Um but I would say is if you are in that position where you want to consolidate your pensions, each time you have a money day every month, just try and do one of them, like break it down into smaller tasks. If you don’t want to go through a service where um a company or a brand is doing it for you and you move everything there and you just want to look into it yourself, just task yourself with like one calling one, you know, one company each money day or something so that you can get through it without feeling like you’ve got to dedicate like three days of your life to it.
[6:22] Sammie: Yeah, it did take me a while. It was a good few hours of work, and then uh as well with Nest, which was an absolute ball ache. They send you a letter in the post, you then have to like fill out the form, send it back to them in the post, they then send you back the number, then you put that through, then that takes three weeks. I was just like, oh my god, surely that need this needs. This is one of those things you’re like, just get it online, let me put a number in and let me move my money out, like you can in a bank. But it was a quite a long process. Some were a lot quicker. It was literally a phone call, it’s like, okay, where are you moving it? Here’s your number, but I’m done. But some quite archaic. Um but hopefully Nest have changed that. Uh now not calling them out at all. Um the only thing with that as well, I would add, is um it can pay off to consolidate and uh because of the default plans, um, default plans might not be as suitable for you. So we did a calculation. So my mum found £65,000 in lost pensions.
[7:28] Laura: Love.
[7:29] Sammie: Um, she did quite good out of it. It was literally from when she was working in her 20s, and it’s grow it grew massively. Um, but it was sat in a default plan, and we worked out if even if it was on a slightly more balanced plan, she would have had uh so from the 65,000 pounds, she would have had just under 110,000. Wow. So that’s one tall small switch. But basically throughout her like key years, in her late 20s to early 50s, she’s now in her early 60s, like would have been in about 45 grand. Wow. So it’s quite a lot of money. Um so I think if you are happier with it being in a slightly more balanced or even more adventurous approach, especially in your key compounding years, it may be beneficial for you to sort it out and get that money moving in a direction that’s a little bit more beneficial. Do you know much about default plans as you tell sure?
[8:23] Rotimi: Yeah, yeah, they it’s almost the onus is put on the pension saver. So it’s like it goes into the default plan. But yeah, you might want to take a more um what’s sometimes called risky or adventurous approach, which essentially means that more of your pension savings are in um equities, so stocks and shares than in than in bonds or or cash. You may have ethical considerations around your pension savings as well, which wouldn’t be um which wouldn’t be fulfilled by a default plan. You may want to um or you may have certain like religious requirements, um like an ESG or Sharia fund, yeah. Exactly. So yeah, just your your pension savings, it’s your it’s your money that you’re paying into every month via an automatic process. And so it’s easy to not think about it. But it is yours. Um we’re all living and working longer than ever before. Most of the people listening to this will probably spend a third of their life retired. Um so it’s yeah, it’s worth it’s worth looking at. And um completely agree with what Laura says. If you have lots of pots, then break it down, maybe say, you know, you’ll make one call a week or one call a month. Technically speaking, you have until the age of access to sort it, right? Um, which is uh 55 at the moment and it’s going up to 57 in 2028. So it’s like important, even though it might not seem urgent. Yeah, totally, totally.
[9:49] Sammie: You can use great services, Moneybox, Penny, etc., if you want to as well. Uh obviously just be aware of their fee structures and make sure you’re you’re happy with it with it before they sort of move that money around. That’s what I’d say. Running a business is a juggling act. And when it comes to managing my money, I run all of my three businesses through Tide. But one of the smartest money moves that I’ve made is setting aside my business savings, especially for my tax pot. Tide’s Instant Saver account offers up to 4% AER. What I like about Tide is how simple it is to use. You don’t have to bank with Tide to open a savings account either. And you don’t need a big deposit. You can get started with just a pound. If you fund your account with £5,000 in the first 30 days, you’ll receive £100 cash back. And that’s a great incentive for saving smarter. There’s even a calculator on Tide’s website which helps you forecast your interest. Perfect for keeping track of your business finances. And yes, it’s FSCS protected up to the value of 85,000 pounds. So your savings are safe as well. New members receive up to 4% AER for the first six months. For the full T’s and C’s, visit Tide.co forward slash savings rate. Check it out via my link in the show notes below. And don’t forget to use my promo code Gains to unlock your cashback offer. When it comes to investing, choosing a stocks and shares ISA for me is one of the most important steps you can make. And it comes down to three things. What can I invest into? Are they trusted by their customers? And most importantly, how low are their fees? So after testing over 10 different providers, I have landed on Trading 212. They have an excellent mobile app with thousands of stocks and funds available, and they offer commission-free trading with zero platform fees. Plus, they’re fully FCA regulated and have FSCS protection up to the value of £85,000. And right now, they’re offering listeners of this podcast a free share worth up to £100 when you deposit just one pound into your account. So if you’re looking for a low cost stocks and shares ISA to start investing, it’s hard to look anywhere else other than Trading 212. Use the code MGP for Money Gains podcast to grab your free share today.
Frequently asked questions
Use the government’s free pension tracing service on gov.uk: enter the name of a company you used to work for and it returns the scheme name and reference number. You then need to call the provider yourself. Checking old emails for pension paperwork, or using a consolidation platform, are the other two routes Rotimi recommended.
Auto-enrolment means most workers now pay into a pension automatically, but the average person has 11 to 12 jobs over their career. A pot counts as lost as soon as a provider can’t reach you, which often happens simply because someone moves house and doesn’t update their address with the scheme.
No. Unlike the current account switch service for bank accounts, there is currently no set timeframe in which a pension transfer must be completed. Rotimi said various groups are lobbying for a dedicated pension transfer service with guaranteed timescales, but for now transfers can take an unpredictable length of time.
It’s a government-backed system, discussed with David Henderson from Penfold on an earlier episode, that would let you log in and see every pension pot you hold, its provider and its value in one place. Rotimi noted similar systems already work well in Sweden and Norway.
It’s worth checking. Sammie’s mum’s £65,000 pot would have grown to just under £110,000 on a slightly more balanced plan instead of the default option. Default plans put the onus on the saver to opt for a different risk approach or an ethical fund such as ESG or Sharia if that suits them better.
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This video is meant for educational purposes and should not be considered financial advice. When you invest your capital is at risk. Past performance is not a guarantee of future success.
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