Sammie Ellard-King
I’m Sammie, a money expert and business owner passionate about helping you take control of your wallet. My mission with Up the Gains is to create a safe space to help improve your finances, cut your costs and make you feel good while doing it.
The great thing about consumer services is that they will not likely become redundant in the near future, as any business that provides a product or service will probably need people to answer any complaints or queries.
These types of roles are vital for small businesses to flourish and continue to provide a decent service.
If you’re looking to get into a consumer service role and don’t know where to start, we’ve got you.
You want a role that plays into your best qualities well and gives you an income that is competitive and could increase should you aim to work your way up the development ladder.
In this article, we’ll outline the best paying jobs in consumer services and give you some tips that might improve your chances of getting a job in one of these areas.
If you want to kickstart your career prospects, read on to find out more.
Table of Contents
Best Paying Consumer Service RolesÂ
The importance of a consumer service representative is a big part of how businesses garner and retain their customers, and this is why many modern business models are looking to customer-based practices as they can see the potential in this area.
For some this is a great way to get yourself started and some work on your CV. You pick up valuable life lessons within these roles.Â
Some of these roles can be used as a part-time support role if you’ve got young children or are looking to make money at university. Bear in mind though the average salaries are calculated for full-time employees.
Below we have provided 10 jobs ranging from lowest to highest in terms of salary, and what you will be expected to do in each.
Cashiers, Or Sales AssistantsÂ
The average salary for these types of roles is £15,548 per year and is required when a business has a physical store and customers need to check their shopping out on cash registers.
As well as calculating the balance for purchases, they can also deal with refunds or queries about gift cards and transactions, for example.
Medical ReceptionistÂ
The average salary for these roles is £17,381 per year, and you’ll find them in dental clinics, hospitals, and private practices.
Their main role involves answering phones, booking and managing appointments, sending reminders out to patients, and sometimes setting up prescriptions.
They can also be required to enter data and bookkeeping to ensure their practices are running smoothly.
Customer Service Representative
The average salary for these roles is £19,072 per year and can be found in services like banking, insurance, finance, and phone networks.
Their main role is to interact with customers, often over the phone or web chat services, by solving queries and complaints using company policy and ensuring that the customer leaves the interaction satisfied with the outcome of their issue.
These roles are sometimes referred to as call centre representatives, who have the same function, and there isn’t much difference in the yearly wage, either.
Bank Clerk Or Assistant
The average salary for these roles is £19,225 per year and can often be found at the front desks of banks or credit unions.
These individuals assist customers with their accounts by helping them with transactions, withdrawals, cash checks, or complete money orders.
They also manage the automated teller machines in that bank and are responsible for filing deposit slips, counting cash, and balance numbers.
ConciergeÂ
The average salary for these roles is £20,842 per year, and you’ll often find them in hotels, where they help people with specifics such as bookings, transportation, and restaurants as some are area specific, so knowledge in the area is useful.
They can also recommend things for the guests to do if they aren’t familiar with the area. In most cases, these people are the first port of call so being approachable and friendly are key skills for these types of roles.
Client Services Coordinator
The average salary for these roles is £22,238 per year, and you can find them in various places such as recruitment, language access industry, insurance, and even in some higher-end retail outlets.
These people can be required to handle orders, set up and coordinate service deliveries, track installations if there are any, and resolve any customer issues.
This role will require you to be able to multitask as you may be dealing with multiple clients at a time.
Patient Care Coordinator
The average salary for these roles is £24,032 per year, and they are mostly situated in GP clinics, rehabilitation centers and hospitals.
These individuals supervise the care given to patients by bringing together specialists who can treat patients with particular health issues.
They also monitor and assess the care that a patient is provided and can schedule appointments for them as well.
Client Relations SpecialistÂ
The average salary for these roles is £25,712, and you might find them in the property industry, banks, and sales, just to name a few.
These people will build and maintain relationships with important business customers, so they’ll be working with specific clients to ensure they’re satisfied.
This might be a continuous service that occurs even after the client has received the product or service, hoping they might use their services again in the future.Â
Technical Support Representative
Technical Support RepresentativeThe average salary for these roles is £26,959 per year, and you’ll likely find them in call centers that help to rectify an issue with hardware, software, or applications.
They can help the customer by taking them through the steps to resolve issues or set up systems. They can act as troubleshooting so they can answer any questions and diagnose any problems you may have.
Front Desk Manager
The average salary for these roles is £37,168 per year, and you might find them in hospitality settings and some property companies.
These people train and lead the front desk staff and make sure their setting is presentable and can handle escalated customer complaints.
They might assist the front desk staff by answering phones, greeting guests, and making reservations.
FAQs
What are the highest paid customer service jobs?
The highest-paid customer service roles are Customer Service Managers and Customer Success Managers, especially in specialised fields like tech.
Customer Service Managers can earn upwards of £40,000 a year, while Customer Success Managers in tech can rake in between £50,000 to £80,000. So, if you’re aiming for the top, those are the roles to set your sights on.
Does customer service pay well?
Yes, customer service can pay well, particularly as you climb the career ladder. While entry-level roles might hover around the national minimum wage, supervisory and managerial positions can offer substantial financial growth.
Specialised sectors like finance and tech often pay even better. Add in performance bonuses and other perks, and you’re looking at a competitive salary package.
What is the career path for customer service?
The career path for customer service starts typically at the Customer Service Representative level. From there, with experience and perhaps some additional qualifications, you can move up to Team Leader and then to managerial roles.
Your skill set is highly transferable, so lateral moves into sales or marketing are also viable options. Essentially, the customer service field offers plenty of opportunities for career growth.
Conclusion
To be successful in these roles, attentiveness to your communication skills is a must at any level, and a willingness to work long hours and weekends is sometimes required.
There’s no doubt that you’ll be able to progress in each of these roles and feel a valued member of the organisation. We hope you’ve got a handle on the best paying jobs in consumer services and we thank you for reading!
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Disclaimer: Content on this page is for informational purposes and does not constitute financial advice. Always do your own research before making a financially related decision.
